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| Interactive Voice
Response System is a combination of hardware and
software that allows a person to ask questions and provide answers by pressing keys on
their touch tone phone. IVR systems are used to automate data entry, eliminating the need
for 24 hour staffing of very routine jobs. |
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- Monitor Call Processing - the
Monitor function provides a real-time display of call processing in the application. The
call flow diagram is scrolled from icon to icon as the call proceeds.
- Virtual Chat - callers record
personal introductory messages, listen to messages recorded by other callers, decide
whether they wish to speak to each other one-on-one, or leave additional messages for each
other.
- Fax Headers - users can add header
information, identifying the person or department sending the fax and the fax number it is
being sent from, to the top of each fax that is sent out.
- Enhanced ODBC - the Start and
End Transaction commands have been added to ODBC. These are used to enclose any
transaction that results in changed data. They enable the user to specify whether to
commit or rollback the transaction. The Set Options command has also been added, to be
used when more than one user is accessing the same database at the same time (concurrent
processing). Aspects such as isolation level and concurrency are set using this
command, which is intended for advanced level ODBC users.
- Voice Mail Additions - new commands
enable auto-attendant listing of messages, auto-attendant playing of messages, setting or
changing the voice mail database, and searching the voice mail database for messages by
type, category, and subcategory.
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| Our programming staff has over 15 years of
IVR development experience. Using our own library of IVR tools, we are able to build
Windows NT ready IVR applications quickly. |
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| Not at all. Because we are able to produce
systems using our own tools, we can build a system for less than our competitors and yet
maintain a high quality standard. Basic IVR software packages start as low as $80,000. We
can still further elimate the software cost using our LINUX software package. |
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It all begins with an outline of your
application. This can be done over the phone or in person. After we receive your approval,
we are off to the races. Programming is done, a test plan run, and professional voice
tracks are recorded. When the system has passed our tests, then it must pass your
scrutiny.
We are not satisfied until you are. |
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